As a tenant you are responsible for how the property is used and certain aspects of maintenance. In this section you can find information and support to assist you in looking after your home.
What are the tenant’s responsibilities?
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Paying Rent:You must ensure your rent is paid in full and on time and you should not allow your account to go into arrears. You can contact the payments team using the details listed in the useful contacts.
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Annual Boiler Service: You must allow our gas service engineers access each year to service your boiler to ensure it is safe and working correctly. You do not need to pay for the annual boiler service.
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Cleanliness: You should keep the property clean and dispose of any rubbish regularly.
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Reporting Repairs/Responsibility for Damaged Property: You should tell us promptly when repairs are needed so we can address them quickly. We may charge you for any repairs or damage caused while you are responsible for the property. These are known as chargeable repairs.
If the repair you are reporting is an emergency or urgent, please call our Property department on 029 2036 8698.
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Responsible Behaviour: You should behave responsibly and within the law whilst in the property. You are also responsible for the behaviour of any visitors to the property.
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Property Usage: You must request our permission if you plan to run a business from the property or use it for anything other than as a domestic dwelling for yourself.
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Property Changes: You must obtain prior written permission from us if you wish to make any changes to your property.
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Residency Changes: You must keep us informed about who is living in the property.