Figbury Lodge in Canford Heath has been described as ‘caring’, ‘responsive’ and ‘well-led’ in a recent audit from England’s independent regulator of health and social care services.

Following a Care Quality Commission (CQC) inspection of the home earlier this year, which praised the home on positive feedback from both relatives and residents, the home put on a celebratory event where a saxophonist played songs and residents enjoyed cake and bucks fizz.

Shaw healthcare’s chief financial officer, Russell Brown, and director of compliance and governance, Liam Scanlon, also attended the event via Zoom.

In the report, staff were described as kind and caring with a relative commenting, ‘I have experienced nothing but kindness here.’

Kim Harris, operations manager, commented: “We’ve worked tirelessly to make improvements and the whole team are absolutely delighted to have improved our CQC rating.

“We have a great relationship with our residents and their loved ones so following a challenging 14 months with COVID19, this is a testament to the hard-working team have here at Figbury Lodge. Ultimately, we want to deliver the level of care that we would want for our own loved ones.”

Figbury Lodge, which is owned by BCP Council and operated by Shaw healthcare, is a specialist 80-bed nursing and dementia care home, comprised of 50 care beds, 10 nursing beds and 20 intermediate beds – a bridge between hospital and home.