With encouragement from management and support from other team members Lizzie moved out of her comfort zone when a position of temporary manager came up at another Shaw home in Raunds. Lizzie never saw herself as a manager, but others knew she would be great, and her application was successful. The three months temporary position turned to a permanent management role for Lizzie. As a Service Manager, Lizzie is now responsible for all aspects of the day-to-day operations of the home, including recruiting and managing staff, managing budgets, and ensuring that the quality of the services provided meets national care standards.